Our shop provides refunds only when the gaming account purchased does not match the features or specifications described in the product listing. We want every customer to receive exactly what they paid for, so accuracy in our listings is one of our top priorities. If a mismatch occurs, we review the situation carefully to ensure fair and prompt resolution.

If you believe that the account you received differs from what was advertised, please contact our support team with all relevant details. This may include screenshots, order information, or other evidence that helps us verify the issue quickly. Once confirmed, a refund will be issued in accordance with this policy.

In all other situations, our company does not provide monetary refunds but instead offers replacements. This approach allows us to maintain reliable service while ensuring that customers receive the same value they originally purchased. Every replacement is reviewed and verified to meet the stated product criteria.

We are committed to maintaining transparency and trust with our customers. Our team is always available to clarify how the refund and replacement process works, and we aim to handle each case with professionalism and efficiency. By upholding these standards, we ensure that every transaction meets both customer satisfaction and our service guarantees.